FAQ
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What are the production times for my order?
We are committed to processing orders as quickly as possible and shipping them within 7 working days in general. Production times may be extended depending on the volume of orders to be processed and may vary depending on the items, particularly for crochet pieces and dollhouses. For exact lead times or for any urgent request, we invite you to contact us before placing an order via the contact form .
What are the delivery times and prices for my order?
For national shipments, orders are shipped by Swiss Post:
- Without tracking or signature: CHF 8.50, 2 working days (deadline not guaranteed)
- With tracking and signature: CHF 10.-, 2 working days (deadline not guaranteed)
It is also possible to collect your order free of charge from our workshop in Yverdon-les-Bains. To arrange an appointment, please contact us on 079 842 43 10.
What are the delivery times and prices for my international order?
For shipments to France and Belgium, orders are shipped by Swiss Post:
- Without tracking or signature: CHF 15.-, 2 to 5 working days (deadline not guaranteed and without insurance in the event of loss of the package)
Any customs charges are the responsibility of the recipient.
For international shipping with tracking and signature or to know the rate to another country, please contact us before placing an order via the contact form .
Can I return or exchange an item?
Since each item is customized to your specifications, returns and exchanges are not possible. Please feel free to contact us for any questions or advice before placing an order via the contact form .
How can my Nomad creation item be personalized?
You have several customization options that vary by item, including fabric color, embroidery design, font, embroidered text (first name, meaningful word, or date), and thread color.
You can see the customization options in the product photos (scroll through the images and click on them to see them in full). In principle, the location and size of the embroidery are done as shown in the product photo. Please note that the size of the text depends on the number of letters to be embroidered. The longer the word, the smaller the font size will be. If you would like a particular location or a different size (for example, a small and discreet name), please specify this in the special requests and we will do our best to accommodate it. All embroidery designs can be adapted to the desired colors, including designs with several colors (for example, the rainbow). If you would like other colors, please specify the desired thread color codes in the special requests.
Please note that once the order has been placed, the text and other personalisation options cannot normally be changed. For any questions or advice, please do not hesitate to contact us before placing an order via the contact form .
If you have any doubts regarding customization, we will contact you after receiving your order for further details.
Is it possible to make a custom item?
At Nomad creation, we are committed to co-creating with you and are attentive to your desires. Do not hesitate to contact us via the contact form to discuss any special project.
We also organize creative workshops where you can fully participate in the creation and customization of a unique object, such as a blanket, a t-shirt or a bag. More information here . You can also visit our Instagram page to discover more about our world and our creations.
What are the benefits of my dry hot water bottle and how do I use it?
The dry hot water bottle with cherry stones and organic lavender offers softness and comfort to all ages. Without risk of burning, it relieves colic and abdominal pain.
Heated cherry pits provide gentle warmth and the lavender scent provides a calming effect. It is particularly useful for soothing restless children before bedtime. Cold, it helps lower the temperature in case of fever and relieves bumps, cramps and sprains.
Hot use: Place the hot water bottle, without its cover, in the microwave at 750W for 30 to 60 seconds, depending on the desired heat. You can also heat it in the oven at a low temperature or place it directly on a heat source, such as a radiator.
Cold use: Place the hot water bottle, without its cover, in an airtight bag and leave it in the freezer for 1 hour.
Caution: Always check the temperature before putting it in contact with a child. Do not place it directly on your baby's skin and put it on clothing or fabric.
Washing and care: The hot water bottle cover can be machine washed at 30°C. Make sure to turn it inside out and do not put it in the dryer. The inner part of the hot water bottle cannot be washed.
How to use Nomad creation items safely?
All our items must only be used under the careful supervision of an adult.