Production times

We are committed to processing orders as quickly as possible and generally ship within 7 business days. Production times may be extended depending on the volume of orders and may vary depending on the items, particularly for crocheted pieces and dollhouses. For exact timelines or any urgent requests, we invite you to contact us via the contact form before placing your order.

Delivery times and prices

For domestic shipments, orders are sent via Swiss Post:
- Without tracking or signature: CHF 8.50, 2 business days (delivery time not guaranteed)
- With tracking and signature: CHF 10.-, 2 business days (delivery time not guaranteed)

It is also possible to pick up your order for free at our workshop in Yverdon-les-Bains. To arrange an appointment, please contact us at +41 79 842 43 10.

For shipments to France and Belgium, orders are sent via Swiss Post:
- Without tracking or signature: CHF 15.00, 2 to 5 business days (delivery time not guaranteed and no insurance in case of package loss)
Any customs fees are the responsibility of the recipient.

For international shipments with tracking and signature or to inquire about rates to another country, please contact us via the contact form before placing your order.

Returns

Since each item is personalized according to your specifications, returns and exchanges are not possible. Please feel free to contact us with any questions or for advice before placing your order via the contact form.